{"id":7857,"date":"2017-11-15T09:42:45","date_gmt":"2017-11-15T08:42:45","guid":{"rendered":"https:\/\/interhm01.rigodolo.com\/assistance\/"},"modified":"2024-09-25T13:11:49","modified_gmt":"2024-09-25T11:11:49","slug":"assistance","status":"publish","type":"page","link":"https:\/\/interhm.com\/en\/assistance\/","title":{"rendered":"Assistance"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7857\" class=\"elementor elementor-7857 elementor-12\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-548d9aa e-flex e-con-boxed e-con e-parent\" data-id=\"548d9aa\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ca16bf elementor-widget elementor-widget-heading\" data-id=\"7ca16bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Assistance<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b93cbd2 elementor-widget elementor-widget-heading\" data-id=\"b93cbd2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Dedicated support to maximize your performance  <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3369097f e-flex e-con-boxed e-con e-parent\" data-id=\"3369097f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-740d7e35 e-con-full e-flex e-con e-child\" data-id=\"740d7e35\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6380dff7 elementor-widget elementor-widget-heading\" data-id=\"6380dff7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our support services  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-786e5376 elementor-widget elementor-widget-heading\" data-id=\"786e5376\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Fast, efficient solutions for your day-to-day needs  <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-788130c elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"788130c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc89255 elementor-widget elementor-widget-text-editor\" data-id=\"cc89255\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container fusion-parallax-none nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\">\n<div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\">\n<div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\">\n<div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\">\n<div class=\"fusion-text fusion-text-1 fusion-animated\" data-animationtype=\"fadeInLeft\" data-animationduration=\"0.7\" data-animationoffset=\"100%\">\n<p data-fusion-font=\"true\" data-fusion-google-font=\"Open Sans\" data-fusion-google-variant=\"400\"><span data-fusion-font=\"true\" data-fusion-google-font=\"Alata\" data-fusion-google-variant=\"400\">InterHM offers several services to help you:<\/span><\/p>\n<ul>\n<li data-fusion-font=\"true\" data-fusion-google-font=\"Alata\" data-fusion-google-variant=\"400\">Download your updates directly from the site<\/li>\n<li data-fusion-font=\"true\" data-fusion-google-font=\"Alata\" data-fusion-google-variant=\"400\">Take control of your computer remotely<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-no-small-visibility fusion-no-medium-visibility\">\n<div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\">\n<div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\">\n<div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\">\n<div class=\"fusion-text fusion-text-2 fusion-animated\" data-animationtype=\"fadeInLeft\" data-animationduration=\"0.7\" data-animationoffset=\"100%\"> <\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7244f03 elementor-widget elementor-widget-heading\" data-id=\"7244f03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">To download your updates, please enter your code sent by InterHM to start the appropriate download.  <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e04717 elementor-widget elementor-widget-shortcode\" data-id=\"5e04717\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<input type=\"hidden\" id=\"nonce_custom_form\" name=\"nonce_custom_form\" value=\"81196eedfd\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/7857\" \/>\t\t<div class=\"elementor-shortcode\"><div class=\"downloader\"><FORM method=post action=\"\"> <INPUT type=text name=\"code\"><br><br><input type=\"hidden\" id=\"nonce_custom_form\" name=\"nonce_custom_form\" value=\"81196eedfd\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/7857\" \/><INPUT type=\"submit\" value=\"Envoyer\"><\/td><\/tr><\/FORM><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53889a8 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"53889a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72ab9a1 elementor-widget elementor-widget-heading\" data-id=\"72ab9a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Remote control of your computer with TeamViewer.  <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad898b0 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"ad898b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.teamviewer.com\/fr\/telecharger\/windows\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download Teamviewer<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2d3a9397 e-con-full e-flex e-con e-child\" data-id=\"2d3a9397\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-39e48f60 elementor-widget elementor-widget-image\" data-id=\"39e48f60\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1152\" height=\"1536\" src=\"https:\/\/interhm.com\/wp-content\/uploads\/2024\/09\/PXL_20231010_070204073.PORTRAIT-1152x1536.jpg\" class=\"attachment-1536x1536 size-1536x1536 wp-image-7995\" alt=\"\" srcset=\"https:\/\/interhm.com\/wp-content\/uploads\/2024\/09\/PXL_20231010_070204073.PORTRAIT-1152x1536.jpg 1152w, https:\/\/interhm.com\/wp-content\/uploads\/2024\/09\/PXL_20231010_070204073.PORTRAIT-225x300.jpg 225w, https:\/\/interhm.com\/wp-content\/uploads\/2024\/09\/PXL_20231010_070204073.PORTRAIT-768x1024.jpg 768w, https:\/\/interhm.com\/wp-content\/uploads\/2024\/09\/PXL_20231010_070204073.PORTRAIT-1536x2048.jpg 1536w, https:\/\/interhm.com\/wp-content\/uploads\/2024\/09\/PXL_20231010_070204073.PORTRAIT-scaled.jpg 1920w\" sizes=\"(max-width: 1152px) 100vw, 1152px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-507b73a e-flex e-con-boxed e-con e-parent\" data-id=\"507b73a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-026673a e-con-full e-flex e-con e-child\" data-id=\"026673a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ce28933 elementor-widget elementor-widget-heading\" data-id=\"ce28933\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ - Frequently asked questions  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ec783c elementor-widget elementor-widget-heading\" data-id=\"2ec783c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Everything you need to know about our support and services  <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08428fd elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"08428fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7af0046 e-con-full e-flex e-con e-child\" data-id=\"7af0046\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6aadb70 e-con-full e-flex e-con e-child\" data-id=\"6aadb70\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e711b18 elementor-widget elementor-widget-rkit-accordion\" data-id=\"e711b18\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"rkit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n        <div class=\"rkit-accordion\">\n                            <div class=\"rkit-accordion-item \">\n                    <div class=\"rkit-accordion-header\">\n                        <div class=\"rkit-accordion__title\">\n                            Comment puis-je t\u00e9l\u00e9charger les mises \u00e0 jour pour mes machines ?                        <\/div>\n                        <div class=\"rkit-accordion__icon\">\n                            <i aria-hidden=\"true\" class=\"icon_close rtmicon rtmicon-chevron-down\"><\/i>                            <i aria-hidden=\"true\" class=\"icon_open rtmicon rtmicon-chevron-up\"><\/i>                        <\/div>\n                    <\/div>\n                    <div class=\"rkit-accordion-content\">\n                        <div class=\"rkit-accordion__content\">\n                            <p>Vous pouvez t\u00e9l\u00e9charger les mises \u00e0 jour directement sur notre site. Si vous rencontrez des difficult\u00e9s, notre \u00e9quipe est l\u00e0 pour vous guider.<\/p>                        <\/div>\n                    <\/div>\n                <\/div>\n                            <div class=\"rkit-accordion-item \">\n                    <div class=\"rkit-accordion-header\">\n                        <div class=\"rkit-accordion__title\">\n                            Comment fonctionne l&#039;assistance \u00e0 distance ?                        <\/div>\n                        <div class=\"rkit-accordion__icon\">\n                            <i aria-hidden=\"true\" class=\"icon_close rtmicon rtmicon-chevron-down\"><\/i>                            <i aria-hidden=\"true\" class=\"icon_open rtmicon rtmicon-chevron-up\"><\/i>                        <\/div>\n                    <\/div>\n                    <div class=\"rkit-accordion-content\">\n                        <div class=\"rkit-accordion__content\">\n                            <p>Notre \u00e9quipe peut prendre le contr\u00f4le de votre ordinateur \u00e0 distance pour diagnostiquer et r\u00e9soudre les probl\u00e8mes techniques. Il vous suffit de nous contacter pour programmer une intervention.<\/p>                        <\/div>\n                    <\/div>\n                <\/div>\n                            <div class=\"rkit-accordion-item \">\n                    <div class=\"rkit-accordion-header\">\n                        <div class=\"rkit-accordion__title\">\n                            Quelles sont les heures d&#039;ouverture de votre service d&#039;assistance ?                        <\/div>\n                        <div class=\"rkit-accordion__icon\">\n                            <i aria-hidden=\"true\" class=\"icon_close rtmicon rtmicon-chevron-down\"><\/i>                            <i aria-hidden=\"true\" class=\"icon_open rtmicon rtmicon-chevron-up\"><\/i>                        <\/div>\n                    <\/div>\n                    <div class=\"rkit-accordion-content\">\n                        <div class=\"rkit-accordion__content\">\n                            <p>Notre assistance est disponible du lundi au vendredi de 8h00 \u00e0 12h00 et de 13h00 \u00e0 17h00. En dehors de ces horaires, vous pouvez nous envoyer un email, et nous vous r\u00e9pondrons d\u00e8s que possible.<\/p>                        <\/div>\n                    <\/div>\n                <\/div>\n                            <div class=\"rkit-accordion-item \">\n                    <div class=\"rkit-accordion-header\">\n                        <div class=\"rkit-accordion__title\">\n                            Que faire en cas de panne de ma machine ?                        <\/div>\n                        <div class=\"rkit-accordion__icon\">\n                            <i aria-hidden=\"true\" class=\"icon_close rtmicon rtmicon-chevron-down\"><\/i>                            <i aria-hidden=\"true\" class=\"icon_open rtmicon rtmicon-chevron-up\"><\/i>                        <\/div>\n                    <\/div>\n                    <div class=\"rkit-accordion-content\">\n                        <div class=\"rkit-accordion__content\">\n                            <p>En cas de panne, contactez imm\u00e9diatement notre support technique. Nous vous fournirons une assistance rapide, que ce soit \u00e0 distance ou via une intervention sur site.<\/p>                        <\/div>\n                    <\/div>\n                <\/div>\n                    <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8e7f526 e-con-full e-flex e-con e-child\" data-id=\"8e7f526\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4764ffc elementor-widget elementor-widget-rkit-accordion\" data-id=\"4764ffc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"rkit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n        <div class=\"rkit-accordion\">\n                            <div class=\"rkit-accordion-item \">\n                    <div class=\"rkit-accordion-header\">\n                        <div class=\"rkit-accordion__title\">\n                            Proposez-vous des formations pour utiliser vos machines ?                        <\/div>\n                        <div class=\"rkit-accordion__icon\">\n                            <i aria-hidden=\"true\" class=\"icon_close rtmicon rtmicon-chevron-down\"><\/i>                            <i aria-hidden=\"true\" class=\"icon_open rtmicon rtmicon-chevron-up\"><\/i>                        <\/div>\n                    <\/div>\n                    <div class=\"rkit-accordion-content\">\n                        <div class=\"rkit-accordion__content\">\n                            <p>Oui, nous proposons des formations adapt\u00e9es \u00e0 vos besoins pour vous aider \u00e0 tirer le meilleur parti de vos \u00e9quipements automatis\u00e9s.<\/p>                        <\/div>\n                    <\/div>\n                <\/div>\n                            <div class=\"rkit-accordion-item \">\n                    <div class=\"rkit-accordion-header\">\n                        <div class=\"rkit-accordion__title\">\n                            Comment puis-je obtenir de l\u2019aide sur un logiciel sp\u00e9cifique ?                        <\/div>\n                        <div class=\"rkit-accordion__icon\">\n                            <i aria-hidden=\"true\" class=\"icon_close rtmicon rtmicon-chevron-down\"><\/i>                            <i aria-hidden=\"true\" class=\"icon_open rtmicon rtmicon-chevron-up\"><\/i>                        <\/div>\n                    <\/div>\n                    <div class=\"rkit-accordion-content\">\n                        <div class=\"rkit-accordion__content\">\n                            <p>Notre \u00e9quipe d'assistance est sp\u00e9cialis\u00e9e dans nos solutions logicielles. Contactez-nous pour une aide d\u00e9taill\u00e9e et nous vous accompagnerons dans la r\u00e9solution du probl\u00e8me.<\/p>                        <\/div>\n                    <\/div>\n                <\/div>\n                            <div class=\"rkit-accordion-item \">\n                    <div class=\"rkit-accordion-header\">\n                        <div class=\"rkit-accordion__title\">\n                            Quelle est la garantie sur vos produits ?                        <\/div>\n                        <div class=\"rkit-accordion__icon\">\n                            <i aria-hidden=\"true\" class=\"icon_close rtmicon rtmicon-chevron-down\"><\/i>                            <i aria-hidden=\"true\" class=\"icon_open rtmicon rtmicon-chevron-up\"><\/i>                        <\/div>\n                    <\/div>\n                    <div class=\"rkit-accordion-content\">\n                        <div class=\"rkit-accordion__content\">\n                            <p>Nos produits sont couverts par une garantie standard de 1 an. Pour plus de d\u00e9tails, consultez les termes sp\u00e9cifiques de votre contrat.<\/p>                        <\/div>\n                    <\/div>\n                <\/div>\n                    <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Dedicated support to maximize your performance Our support services Fast, efficient solutions for your day-to-day needs InterHM offers several services to help you: Download your updates directly from the site Take control of your computer remotely To download your updates, please enter your code sent by InterHM to start the appropriate download. Remote control of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":7831,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7857","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>InterHM Assistance | Technical support and remote services<\/title>\n<meta name=\"description\" content=\"Discover InterHM support: updating your machines, remote assistance and FAQs. 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